Brother FAX-1960C User Manual

USER’S GUIDEMFC-3360CFAX-1860CFAX-1960C Version A

viiiTable of ContentsSection I General1 General Information 2Using the documentation ...

84WARNING • Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telep

Safety and Legal855 Do not use this product near water.6 Do not place this product on an unstable cart, stand, or table. The product may fall, causing

8617 To reduce the risk of fire, electric shock and injury to people, note the following: Do not use this product near appliances that use water, a s

Safety and Legal87If trouble is experienced with this equipment, for repair or warranty information, please contact Brother Customer Service. (See Bro

88This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits

Safety and Legal89Legal limitations for copying AColor reproductions of certain documents are illegal and may result in either criminal or civil liabi

90BTroubleshooting BIMPORTANTFor technical help, you must call the country where you bought the machine. Calls must be made from within that country.

Troubleshooting and Routine Maintenance91White horizontal lines appear in text or graphics.Clean the print head. (See Cleaning the print head on page

92Printing Received FaxesDifficulty SuggestionsCondensed print and white streaks across the page or the top and bottom of sentences are cut off.You pr

Troubleshooting and Routine Maintenance93Sending FaxesDifficulty SuggestionsCannot send a fax Check all line cord connections. Make sure that the Fax

ix4 Security features 23TX Lock (MFC-3360C and FAX-1860C)...23Setting and changing the TX L

94Menu Setting DifficultyDifficulty SuggestionsThe machine beeps when you try to access the Setup Receive menu.If the Fax key is not illuminated, pr

Troubleshooting and Routine Maintenance95Error messages BAs with any sophisticated office product, errors may occur. If this happens, your machine ide

96DR Mode in UseThe machine is set to Distinctive Ring mode. You cannot change the Receive Mode from Manual to another mode.Set Distinctive Ring to of

Troubleshooting and Routine Maintenance97No Paper Fed The machine is out of paper or paper is not properly loaded in the paper tray.Do one of the foll

98Transferring your faxes or Fax Journal report BIf the LCD shows:  Change Unable XX Clean Unable XX Init Unable XX Print Unable XX Scan Unable X

Troubleshooting and Routine Maintenance99Document is jammed inside the panel coverBa Take out any paper from the ADF that is not jammed.b Open the pan

100d Remove the Lower Jam Clear Cover (1) from the back of the machine. Pull the jammed paper out of the machine. e Put the Lower Jam Clear Cover bac

Troubleshooting and Routine Maintenance101Dial Tone BSetting the dial tone to Detection will shorten the dial detect pause.a Do one of the following:

102Routine maintenance BReplacing the ink cartridges BYour machine is equipped with an ink dot counter. The ink dot counter automatically monitors the

Troubleshooting and Routine Maintenance103e Each color has its own correct position. Insert the ink cartridge in the direction of the arrow on the lab

x7 Telephone Services and External devices 40Voice Operations ...

104 Once you open an ink cartridge, install it in the machine and use it up within six months of installation. Use unopened ink cartridges by the expi

Troubleshooting and Routine Maintenance105d Lift the output paper tray cover and wipe the inside and outside of the paper tray with a soft cloth to re

106Cleaning the paper pick-up roller Ba Pull the paper tray completely out of the machine.b Unplug the machine from the AC power outlet and remove the

Troubleshooting and Routine Maintenance107Checking the print quality BIf faded or streaked colors and text appear on your output, some of the nozzles

108Checking the print alignment BYou may need to adjust the print alignment after transporting the machine if your printed text becomes blurred or ima

Troubleshooting and Routine Maintenance109Machine Information BChecking the serial number BYou can see the machine’s serial number on the LCD.a Press

110CAUTION If you are not able to find the yellow protective part, DO NOT remove the ink cartridges before shipping. It is essential that the machine

111COn-screen programmingCYour machine is designed to be easy to use with LCD on-screen programming using the menu keys. User-friendly programming hel

112Menu keys CTo access the menu mode:a Press Menu.b Choose an option. Press 1 for General Setup menu. Press 2 for Fax menu. Press 3 for Copy menu.

Menu and Features113Menu Table CThe menu table will help you understand the menu selections and options that are found in the machine's programs.

xi9 Message Center (FAX-1960C only) 55Message Center Mode ...55Se

1141.GeneralSetup(Continued)4.Volume(Continued)3.Speaker OffLowMed*HighAdjusts the speaker volume.204.Handset (MFC-3360C and FAX-1860C)Low*HighAdjusts

Menu and Features1152.Fax(Continued)1.Setup Receive(In Fax mode only)(Continued)2.F/T Ring Time 20 Sec*30 Sec40 Sec70 SecSets the pseudo/double-ring t

1162.Fax(Continued)3.SetQuick-Dial1.One-Touch Dial— Stores One-Touch Dial numbers, so you can dial by pressing only a few keys (and Start).502.Speed-D

Menu and Features1172.Fax(Continued)0.Miscellaneous1.TX Lock (MFC-3360C and FAX-1860C)— Stops unauthorized users from changing the machine’s current s

1183.Copy(Continued)4.Color Adjust1.Red R:- nnnno +R:- nnnon +R:- nnonn +*R:- nonnn +R:- onnnn +Adjusts the amount of Red in copies.752.Green G:-

Menu and Features119MFC-3360C and FAX-1960CMain Menu Submenu Menu Selections Options Descriptions Page0.InitialSetup1.Receive Mode (MFC-3360C) — Fax O

120Entering Text CWhen you are setting certain menu selections, such as the Station ID, you may need to enter text into the machine. Most dial pad key

121DGeneral DSpecifications DMemory Capacity 16 MB Memory Backup Approx. 24 hours (FAX-1960C only)ADF (automatic document feeder) Up to 20 pagesTempe

1221This depends on print conditions.Dimensions MFC-3360C and FAX-1860C FAX-1960C Weight MFC-3360C and FAX-1860C:13.2 lb (6.0 kg)FAX-1960C: 13.4 lb (6

Specifications123Print media D1Use only transparencies recommended for inkjet printing.2For glossy paper or transparencies, we recommend removing prin

xiiSection III Copy13 Making copies 70How to copy...

124Fax D1‘Pages’ refers to the ‘Brother Standard Chart No. 1’ (a typical business letter, Standard resolution, MMR code). Specifications and printed m

Specifications125Message Center (FAX-1960C only) DDigital Cordless Handset (FAX-1960C only) D1Additional purchase required2When Voice Enhance is set t

126Copy D1Based on Brother standard pattern. (Fast mode/Stack Copy) Copy speeds vary with the complexity of the document.Scanner (MFC-3360C only) D1Wi

Specifications127Printer DNoteYou can download the free Brother Printer Driver and PC-FAX Send driver from the Brother Solutions Center for use with t

128Interface D1Your machine has a USB 2.0 interface. This interface is compatible with USB 2.0; however, the maximum data transfer rate will be 12 Mbi

Specifications129Consumable items DInk The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print hea

130EThis is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchas

Glossary131Dual AccessYour machine can scan outgoing faxes or scheduled jobs into memory at the same time it is sending a fax from memory or receiving

132OCR (optical character recognition) (MFC-3360C only)The bundled (ScanSoft® Paperport®SE with OCR or Presto!® PageManager) software application conv

Glossary133Station IDThe stored information that appears on the top of faxed pages. It includes the sender's name and fax number.Super Fine resol

xiiiB Troubleshooting and Routine Maintenance 90Troubleshooting...

Index134FAAccessories and supplies ... iiiADF (automatic document feeder) ... 8, 28, 40Answering machine (TAD) ...

135EEasy Receive ...37Envelopes ...11, 13, 15Error messages on LCD ...

136JJacksconvert to RJ11 jacktriplex adapter ...47EXTexternal telephone ...45TAD (answeri

137QQuality (copying) ...70Quick-DialAccess codes and credit card numbers ...

138scanning ...94sending faxes ...93software ...

EQUIPMENT ATTACHMENT LIMITATIONS(Canada only)NOTICEThis product meets the applicable Industry Canada technical specifications.NOTICEThe Ringer Equival

Brother International Corporation100 Somerset Corporate BoulevardP.O. Box 6911Bridgewater, NJ 08807-0911 USABrother International Corporation (Canada)

xivD Specifications 121General ...121Print

Section IGeneral IGeneral Information 2Loading documents and paper 8General setup 18Security features 23

21Using the documentation1Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and c

General Information31c If the language screen appears, click your language. The CD-ROM main menu will appear. NoteIf this window does not appear, use

If you need to call Customer ServicePlease complete the following information for future reference:Model Number: MFC-3360C, FAX-1860C and FAX-1960C (U

Chapter 14Accessing Brother Support (For Windows®) 1You can find all the contacts you will need, such as Web support (Brother Solutions Center), Custo

General Information51Control panel overview 1MFC-3360C 1FAX-1860C 1310456 728 9111310728 9111456

Chapter 16FAX-1960C 11On/OffYou can turn the machine on or off.2 LCD (liquid crystal display)Displays messages on the screen to help you set up and u

General Information717Dial PadUse these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine.(Canada onl

82Loading documents 2You can send a fax, make copies, and scan (MFC-3360C only) from the ADF (automatic document feeder).Using the ADF 2The ADF can ho

Loading documents and paper92Scannable area 2The scannable area depends on the settings in the application you are using. The figures below show the a

Chapter 210Recommended media 2To get the best print quality, we suggest using Brother paper. (See table below.)We recommend using ‘3M Transparency Fil

Loading documents and paper112Choosing the right media 2Paper type and size for each operation 2Paper Type Paper Size UsageFax Copy PrinterCut Sheet L

Chapter 212Paper weight, thickness and capacity 21Up to 50 sheets for Legal size paper 20 lb (80 g/m2).Up to 100 sheets of 20 lb (80 g/m2) paper.Paper

Loading documents and paper132Loading paper and other media 2a If the paper support flap (1) is open close it. Open the output paper tray cover (2).Pu

iBrother numbersIMPORTANTFor technical help, you must call the country where you bought the machine. Calls must be made from within that country. Regi

Chapter 214f Gently adjust the paper side guides with both hands and the paper length guide to fit the paper.Make sure that the paper side guides and

Loading documents and paper152Loading envelopes and post cards 2About envelopes 2 Use envelopes that weigh from 20 to 25 lb (75 to 95 g/m2). Some en

Chapter 216If you have problems when printing on envelopes, try the following suggestions:2a Open the envelope flap.b Make sure the open flap is eithe

Loading documents and paper172Printable Area 2The printable area depends on the settings in the application you are using. The figures below show the

183On/Off key 3When the machine is idle, you can turn it on and off by pressing the On/Off key. NoteIf you have connected an external telephone or TAD

General setup1931You cannot receive a fax with Black Start or Color Start.2You can receive telephone calls by using the cordless handset.3When an exte

Chapter 320Paper Size 3You can use five sizes of paper for printing copies: Letter, Legal, A4, A5 and 4" × 6" in. (10 × 15 cm) and three siz

General setup213Note• You can also adjust the speaker volume while you are listening to your OGM (Outgoing Message) and ICMs (Incoming Messages) by pr

Chapter 322Setting Volume Amplify 3Please carefully read Choosing the Handset Volume (For Volume Amplify) (MFC-3360C and FAX-1860C) on page 21.a Press

2344TX Lock (MFC-3360C and FAX-1860C)4TX Lock lets you prevent unauthorized access to the machine.You will not be able to continue to schedule Delayed

iiFor Customer Service Service Center Locator (USA only)For the location of a Brother authorized service center, call 1-800-284-4357.Service Center Lo

Chapter 424Turning TX Lock on/off 4Turning TX Lock on 4a Press Menu, 2, 0, 1.b Press a or b to choose Set TX Lock.Press OK.c Enter the registered 4-di

Security features254Setting and changing the Memory Security password 4NoteIf you have already set the password, you will not need to set it again. Se

Chapter 426

Section IIFax IISending a fax 28Receiving a Fax 34Telephone Services and External devices 40Dialing and storing numbers 50Message Center (FAX-1960C on

285Entering Fax mode 5To enter fax mode, press (Fax), and the key will glow green.Faxing from the ADF 5a Make sure you are in Fax mode .b Put the d

Sending a fax295Canceling a Broadcast in progress 5a Press Menu, 2, 6.The LCD will show the fax number being dialed.b Press OK.The LCD will show the j

Chapter 530Contrast 5If your document is very light or very dark, you may want to change the contrast. Use Light when sending a light document.Use Dar

Sending a fax315Dual access (Black & White only) 5You can dial a number and start scanning the fax into memory—even when the machine is sending fr

Chapter 532Delayed Faxing (Black & White only) 5During the day you can store up to 50 faxes in the memory to be sent within 24-hours. These faxes

Sending a fax335Sending a fax manually 5Manual transmission lets you hear the dialing, ringing and fax-receiving tones while sending a fax.a Make sure

iiiOrdering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If

346Receive modes 6You must choose the receive mode depending on the external devices and telephone subscriber services you have on your lines. The dia

Receiving a Fax356To set up the Message Center see page 55.To set up Distinctive Ring see page 42.FAX-1960C To choose or change your Receive Mode 6(MF

Chapter 636Using receive modes 6Some receive modes answer automatically (Fax Only and Fax/Tel). You may want to change the ring delay before using the

Receiving a Fax376Receive mode settings 6Ring Delay 6The Ring Delay sets the number of times the machine rings before it answers in Fax Only, Fax/Tel

Chapter 638If Easy Receive is Semi: 6The machine will only receive a fax call if you answered it using the machine’s handset, Speaker Phone or cordles

Receiving a Fax396Printing a fax from the memory 6If you are using the Paging or Fax Storage feature (Menu, 2, 5, 1), you can still print a fax from t

407Voice Operations 7Voice calls can be made either with the handset, cordless handset (FAX-1960C), the speaker phone (FAX-1960C), or an extension or

Telephone Services and External devices417Tone or pulse (Canada only) 7If you have a Pulse dialing service, but need to send Tone signals (for example

Chapter 742Telephone services 7Your machine supports the Caller ID and Distinctive Ring subscriber telephone services that some telephone companies of

Telephone Services and External devices437Before you choose the ring pattern to register7You can only register one Distinctive Ring pattern with the m

ivNotice - Disclaimer of Warranties(USA and Canada)BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHE

Chapter 744Caller ID 7The Caller ID feature lets you use the Caller ID subscriber service offered by many local telephone companies. Call your teleph

Telephone Services and External devices457Connecting an external TAD (telephone answering device)7You may choose to connect an external answering devi

Chapter 746Connections 7The external TAD must be plugged into the jack labeled EXT. Your machine cannot work properly if you plug the TAD into a wall

Telephone Services and External devices477Special line considerations 7Roll over phone lines 7A roll over phone system is a group of two or more separ

Chapter 748d Plug one end of the second telephone line cord for your TAD into the L2 jack of the two-line TAD. Plug the other end into the EXT. jack o

Telephone Services and External devices497Using external and extension telephones 7If you answer a fax call on an extension or an external telephone c

508How to Dial 8Manual dialing 8Press all of the digits of the fax number. One-Touch Dialing 8Press the One-Touch key that stores the number you want

Dialing and storing numbers518Search 8You can search for names you have stored in the One-Touch and Speed-Dial memories. Press Search/Speed Dial and t

Chapter 852Storing One-Touch Dial numbers 8Your machine has 5 One-Touch keys where you can store 10 fax or phone numbers for automatic dialing. To acc

Dialing and storing numbers538Changing One-Touch and Speed-Dial numbers 8If you try to store a One-Touch or Speed-Dial number where a number has alrea

vBrother® One Year Limited Warranty and Replacement Service(USA only)Who is covered: This limited warranty (“warranty”) is givenonly to the original

Chapter 854e Press OK when you have finished adding numbers.f Use the dial pad to enter a name for the Group.Press OK.g Press Stop/Exit.NoteYou can ea

5599Message Center Mode 9The Message Center feature will store up to 99 incoming messages. Messages are stored in the order in which they are received

Chapter 956Listening to your OGM 9a Press Menu, 2, 7, 1.b Press a or b to choose Msg Ctr OGM or F/T OGM.Press OK.c Press a or b to choose Play OGM. Pr

Message Center (FAX-1960C only)579Printing fax messages 9Once you print a new fax message stored in memory it will automatically be erased from the m

Chapter 958Additional Message Center operations9Setting maximum time for incoming messages 9Your machine’s default setting will save incoming messages

591010Remote fax options ARE NOTavailable for color fax.You can use only one remote fax option at a time.Fax Forwarding 10The fax forwarding feature l

Chapter 1060Note• You cannot change a paging number or PIN remotely. • If you have set Paging, a backup copy will automatically be printed at the mach

Remote fax options6110Remote Retrieval 10You can call your machine from any touch tone telephone or fax machine, then use the remote access code and r

Chapter 1062Retrieving fax messages 10a Dial your fax number from a telephone or another fax machine using touch tone.b When your machine answers, ent

Remote fax options6310Remote fax commands 10Follow the commands below to access features when you are away from the machine. When you call the machine

viBrother® One Year Limited Warranty and Replacement Service (USA only)discretion. Brother reserves the right to supplya refurbished or remanufactured

Chapter 106497 Check the receiving status (FAX-1960C only)1 Fax You can check whether your machine has received any fax or voice messages. If yes, you

651111Fax reports 11You need to set up the Transmission Verification Report and Journal Period using the Menu keys.Transmission Verification Report 11

Chapter 1166Reports 11The following reports are available: How to print a report 11a Press Menu, 4.b Do one of the following: Press a or b to choose

671212Polling lets you set up your machine so other people can receive faxes from you, but they pay for the call. It also lets you call somebody else’

Chapter 1268Polled transmit (Black & White only)12Polled Transmit is when you set up your machine to wait with a document so another fax machine c

Section IIICopy IIIMaking copies 70

7013How to copy 13Entering Copy mode 13Press (Copy) to enter Copy mode. The default setting is Fax. You can change the number of seconds or minutes th

Making copies7113Changing copy quality 13You can choose from a range of quality settings. The default setting is Normal.To temporarily change the qua

Chapter 1372e Do one of the following: Use a or b to choose the enlargement or reduction ratio you want.Press OK. Use a or b to choose Custom(25-400

Making copies7313Making N in 1 copies 13The N in 1 copy feature can help you save paper by letting you copy two or four pages onto one printed page.Im

viiBROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY(Canada only)Pursuant to this limited warranty of 1 year from the date of purchase f

Chapter 1374Sorting copies using the ADF (Black & White only) 13You can sort multiple copies. Pages will be stacked in the order 1 2 3, 1 2 3, 1 2

Making copies7513Contrast 13Adjust the contrast to help an image look sharper and more vivid.To change the default setting follow the instructions bel

Chapter 1376Paper size 13If copying on paper other than Letter or A4 size, you will need to change the paper size setting. You can copy on Letter, Leg

Section IVSoftware IVSoftware features (MFC-3360C only) 78

7814The CD-ROM includes the Software User’s Guide for features available when connected to a computer (for example, printing and scanning). The guide

Section VAppendixes VSafety and Legal 80Troubleshooting and Routine Maintenance 90Menu and Features 111Specifications 121Glossary 130

80AChoosing a location APut your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a teleph

Safety and Legal81To use the machine safely APlease keep these instructions for later reference and read them before attempting any maintenance.Note(F

82 DO NOT put your hands on the edge of the machine under the panel cover or touch the document feed rollers. Doing this may cause injury. DO NOT pu

Safety and Legal83 DO NOT touch the area shaded in the illustration. Doing this may cause injury. When moving the machine you must lift it from the