Brother MFC-790CW User's Guide Page 154
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B
Troubleshooting B
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at
http://solutions.brother.com
.
If you are having difficulty with your machine B
Troubleshooting and Routine
Maintenance
B
Printing
Difficulty Suggestions
No printout Check the interface cable on both the machine and your computer. (See the Quick
Setup Guide.)
Make sure the machine is plugged in and not in Power Save mode.
One or more ink cartridges are empty. (See Replacing the ink cartridges
on page 160.)
If the LCD says Cannot Print and Replace Ink, see Replacing the ink
cartridges on page 160.
Check to see if the LCD is showing an error message. (See Error and
Maintenance messages on page 150.)
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click Start and then Printers and Faxes.
Brother MFC-XXXX (where XXXX is your model name), and make sure that Use
Printer Offline is unchecked.
When you choose the Print Odd Pages and Print Even Pages settings, you may
see a printing error message on your computer, as the machine pauses during the
printing process. The error message will disappear after the machine re-starts
printing.
Poor print quality Check the print quality. (See Checking the print quality on page 166.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using. (See
Printing for Windows
®
or Printing and Faxing for Macintosh
®
in the Software
User’s Guide on the CD
-ROM and Paper Type on page 25.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Brother
Original cartridges stay usable for up to two years if kept in their original
packaging.)
The ink cartridge was in your machine over six months.
The ink cartridge may not have been stored correctly before use.
Try using the recommended types of paper. (See Acceptable paper and other print
media on page 17.)
The recommended environment for your machine is between 20° C to 33° C.
Downloaded from ManualsPrinter.com Manuals
- USER’S GUIDE 1
- Publication Notice 3
- Table of Contents 4
- Section II Fax 5
- 9 Digital TAD 78 7
- 10 Printing Reports 83 7
- Section III Copy 8
- Section V Software 10
- Section VI Appendixes 10
- C Menu and Features 173 11
- D Specifications 196 11
- E Glossary 214 11
- FIndex 218 11
- General I 13
- General Information 1 14
- How to find Network setup 15
- Chapter 1 16
- Accessing Brother 17
- Support 17
- (For Windows 17
- Control panel overview 1 18
- 01.01.2009 19
- 27.01.2009 19
- LCD screen indications 1 20
- Basic Operations 1 21
- Loading paper and documents 2 22
- Loading paper and documents 23
- Loading envelopes and 24
- Loading photo paper 2 26
- Removing small printouts 27
- Printable area 2 28
- Acceptable paper and 29
- Chapter 2 30
- 12mm or greater 30
- Loading documents 2 33
- Scannable area 2 34
- General setup 3 35
- MFC-790CW 36
- MFC-990CW 36
- Mode Timer 3 37
- Paper settings 3 37
- Volume Settings 3 38
- Beeper Volume 3 39
- Speaker Volume 3 39
- Setting Daylight 40
- Savings Time 40
- Sleep Mode 3 40
- LCD screen 3 41
- Security features 4 42
- Turning the memory security 43
- Chapter 4 44
- Section II 45
- Speed DialHistory 46
- Faxing from the scanner glass 47
- Faxing Letter size documents 47
- Colour fax transmission 5 47
- How to preview an outgoing 48
- Broadcasting 49
- (Monochrome only) 49
- Changing fax resolution 5 51
- Dual access 51
- (Monochrome only) 5 51
- Real time transmission 5 51
- Chapter 5 52
- Sending a Fax 53
- Out of Memory message 5 54
- Receiving a Fax 6 55
- Chapter 6 56
- Using receive modes 6 57
- Receive mode settings6 58
- Fax Detect 6 59
- Memory Receive 60
- PC Fax Receive 6 61
- Turning off Memory Receive 62
- Operations 6 62
- Changing Memory Receive 62
- Fax Preview 63
- How to print a fax 6 64
- Additional receiving 65
- Remote Retrieval 6 66
- Using your Remote Access 67
- Remote Fax commands 6 68
- Retrieving fax messages 6 69
- Changing your Fax 69
- Forwarding number 6 69
- Voice operations 7 70
- Telephone Service for 72
- Australia 72
- Caller ID 7 74
- How Does the Caller ID Work?7 74
- Machine Memory 7 74
- New Zealand 75
- Some Countries 77
- Connecting an external 78
- TAD (telephone 78
- Connections 7 79
- Recording outgoing message 79
- (OGM) on an external TAD 7 79
- External and extension 80
- Changing the remote codes 7 81
- How to Dial 8 82
- Outgoing Call history 8 83
- Caller ID history 8 83
- Storing numbers 8 84
- Storing Speed Dial numbers 85
- Changing Speed Dial names 86
- Setting up groups for 87
- Combining Quick Dial 88
- Dialling and storing numbers 89
- Digital TAD 9 90
- Fax/Tel OGM 91
- (Announcement) 9 91
- Activating TAD mode 9 91
- Managing your 92
- Additional TAD 93
- Recording a conversation 94
- (MFC-790CW only) 9 94
- Printing Reports 10 95
- Reports 10 96
- Polling 11 97
- Polled transmit 99
- Chapter 11 100
- Copy III 101
- Making copies 12 102
- Copy settings 12 103
- Enlarging or reducing the 104
- Making N in 1 copies or a 105
- Adjusting Brightness and 106
- Contrast 12 106
- Paper Options 12 106
- Book Copy 12 107
- Watermark Copy 12 107
- Setting your favourites 12 108
- ‘Out of Memory’ 109
- Chapter 12 110
- Direct Photo Printing 111
- PhotoCapture Center™ 112
- Operations 112
- Memory cards or USB Flash 113
- PhotoCapture 114
- Print Images 13 115
- Printing Photos 13 116
- Enhance Photos 13 117
- DPOF printing 13 118
- Print Setting 119
- PhotoPrint Quality 119
- Other GlossyPaper Type 119
- 10x15cmPaper Size 119
- Print Speed and Quality 13 120
- Paper options 13 120
- Adjusting Brightness 121
- Contrast and Colour 13 121
- Colour Enhancement 13 122
- Cropping 13 123
- Borderless printing 13 123
- Date Print 13 123
- Scan to a memory card 124
- How to scan to a memory card 125
- How to set a new default 13 126
- How to reset to factory 126
- Understanding the 127
- Error Messages 127
- Printing photos 128
- PictBridge camera 128
- Printing Images 14 129
- DPOF printing 14 129
- PictBridge) 130
- Wireless photo printing 132
- (MFC-990CW only) 132
- Settings 133
- 0000Pass Key 133
- PublicComm. Mode 133
- Print settings 15 134
- Software V 137
- Appendixes VI 139
- Safety and Legal A 140
- To use the machine safely A 141
- Safety and Legal 143
- Disconnect device A 145
- Trademarks A 153
- Troubleshooting and Routine 154
- Maintenance 154
- Printing (continued) 155
- Printing Received Faxes 156
- Telephone Line or Connections 156
- Receiving Faxes 157
- Sending Faxes 157
- Handling Incoming Calls 158
- Copying Difficulties 158
- Scanning Difficulties 158
- Software Difficulties 159
- Network Difficulties 160
- Touchscreen Difficulties 160
- Dial Tone detection B 161
- Telephone line interference B 161
- ‘handshake’ will 163
- Error animation B 167
- Transferring your faxes or 167
- Fax Journal report B 167
- Document jam B 169
- Printer jam or paper jam B 170
- Routine maintenance B 172
- Cleaning the outside of the 175
- Cleaning the scanner glass B 176
- Cleaning the machine’s 176
- Cleaning the print head B 177
- Cleaning the paper pick-up 177
- Checking the print quality B 178
- Checking the ink volume B 179
- (MFC-790CW only) B 180
- Machine Information B 181
- Packing and shipping 182
- (MFC-790CW) 184
- (MFC-990CW) 184
- Menu and Features C 185
- Menu table C 186
- Menu and Features 187
- Network menu 191
- MENU ( ) (continued) 194
- Scan ( ) 198
- Copy ( ) 199
- Watermark Copy Settings 201
- PhotoCapture ( ) 203
- Print Settings 204
- Speed Dial 206
- Entering Text C 207
- Specifications D 208
- Specifications 209
- Print media D 210
- Digital TAD D 213
- 31.6 mm 49.6 mm 214
- PhotoCapture Center™ D 216
- PictBridge D 217
- Bluetooth 218
- wireless technology 218
- Scanner D 219
- Printer D 220
- Interfaces D 221
- Computer requirements D 222
- Consumable items D 223
- Network (LAN) D 224
- Glossary E 226
- Glossary 227
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