Brother MFC-7362N User's Guide download pdf (Page 120)

Cannot receive a fax.

(continued)

If you are using a telephone answering machine (External TAD mode) on the

same line as the Brother machine, make sure your answering machine is set up

correctly. (See Connecting an external TAD on page 32.)

1 Connect the external TAD as shown in the illustration on page 32.

2 Set your answering machine to answer in one or two rings.

3 Record the outgoing message on your answering machine.

 Record five seconds of silence at the beginning of your outgoing

message.

 Limit your speaking to 20 seconds.

 End your outgoing message with your Remote Activation Code for people

sending manual faxes. For example: “After the beep, leave a message or

press l51 and Start to send a fax.”

4 Set your answering machine to answer calls.

5 Set your Brother machine’s Receive Mode to External TAD. (See Receive

Mode settings on page 29.)

Make sure your Brother machine's Fax Detect feature is turned On. Fax Detect is

a feature that allows you to receive a fax even if you have answered the call on an

external or extension telephone. (See Fax Detect on page 30.)

If you often get transmission errors due to possible interference on the telephone

line, try changing the Compatibility setting to Basic(for VoIP). (See

Telephone line interference on page 99.)

(For MFC-7860DW)

Contact your administrator to check your Secure Function Lock Settings.

Sending faxes

Difficulties Suggestions

Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your

machine’s scanner operation. If the copy quality is not good, clean the scanner.

(See Cleaning the scanner glass on page 62.)

Transmission Verification Report

says RESULT:ERROR.

There is probably temporary noise or static on the line. Try sending the fax again.

If you are sending a PC-Fax message and get RESULT:ERROR on the

Transmission Verification Report, your machine may be out of memory. To free up

extra memory, you can turn off fax storage (see Changing Remote Fax Options in

Chapter 4 of the Advanced User's Guide), print fax messages in memory (see

Printing a fax from the memory in Chapter 4 of the Advanced User's Guide) or

cancel a delayed fax or polling job (see Checking and cancelling waiting jobs in

Chapter 3 of the Advanced User's Guide). If the problem continues, ask the

telephone company to check your telephone line.

If you often get transmission errors due to possible interference on the telephone

line, try changing the Compatibility setting to Basic(for VoIP). (See

Telephone line interference on page 99.)

Sent faxes are blank. Make sure you are loading the document properly. (See Loading documents

on page 22.)

Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid

on the glass strip. (See Cleaning the scanner glass on page 62.)

Cannot send a fax. (For MFC-7860DW)

Contact your administrator to check your Secure Function Lock Settings.

Receiving Faxes (continued)

Difficulties Suggestions

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Brother MFC-7362N User's Guide Page 120

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