Brother MFC-7362N User's Guide Page 123
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting
95
B
The machine is not printing or has
stopped printing.
Press Job Cancel.
As the machine cancels the job and clears it from the memory it may produce an
incomplete printout.
Scanning difficulties
Difficulties Suggestions
TWAIN errors appear while
scanning.
Make sure that the Brother TWAIN driver is chosen as the primary source. In
PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN
driver.
OCR does not work. Try increasing the scanning resolution.
(Macintosh users)
Presto! PageManager must be downloaded and installed before use. See
Accessing Brother Support (Macintosh) on page 5 for further instructions.
Network scanning does not work. See Network difficulties (Network models only) on page 96.
Cannot scan. (For MFC-7860DW)
Contact your administrator to check your Secure Function Lock Settings.
Software difficulties
Difficulties Suggestions
Cannot install software or print.
(Windows
®
only)
Run the Repair MFL-Pro Suite program on the installation CD-ROM. This
program will repair and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
The machine does not print from
Adobe
®
Illustrator
®
.
Try to reduce the print resolution. (See Basic tab in the Software User’s Guide.)
Paper handling difficulties
Difficulties Suggestions
The machine does not feed paper.
The LCD shows No Paper or a
Paper Jam message.
If there is no paper, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
you should straighten it. Sometimes it is helpful to remove the paper, turn the
stack over and put it back into the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Make sure that manual feed mode is not chosen in the printer driver.
Clean the paper pick-up roller. See Routine maintenance on page 51.
If the LCD shows the Paper Jam message and you still have a problem, see
Error and maintenance messages on page 72.
How do I print on envelopes? You can load envelopes from the manual feed slot. Your application must be set
up to print the envelope size you are using. This is usually done in the Page Setup
or Document Setup menu of your application.
Printing difficulties (continued)
Difficulties Suggestions
- User’s Guide 1
- Safety and Legal A 2
- Compilation and Publication A 3
- Choosing a location A 3
- To use the product safely A 4
- (MFC and DCP only) 7
- Regulation A 11
- Disconnect device A 12
- Radio interference A 13
- Trademarks A 14
- Copyright and License A 16
- Other Information 16
- (MFC and DCP only) A 17
- BASIC USER’S GUIDE 19
- 1 General information 1 23
- 2 Loading paper 10 23
- 3 Loading documents 22 23
- 4 Sending a fax 25 23
- 5 Receiving a fax 27 24
- 8 Making copies 47 25
- A Routine maintenance 51 25
- B Troubleshooting 72 25
- C Menu and features 112 26
- D Specifications 132 26
- E Index 145 26
- Table of Contents 27
- Accessing the 30
- Advanced User's 30
- Guide, Software User's 30
- Guide and Network 30
- User's Guide 30
- General information 31
- Accessing Brother 32
- Support (Windows 32
- Support (Macintosh) 1 33
- Control panel overview 1 34
- Volume settings 1 37
- Loading paper 2 38
- Loading paper 39
- Loading paper in the manual 40
- Chapter 2 42
- Paper settings 2 45
- Acceptable paper and 45
- Type and size of paper 2 46
- Loading documents 3 50
- Sending a fax 4 53
- Faxing Letter size documents 54
- Transmission verification 54
- Receiving a fax 5 55
- Using receive modes 5 56
- Receive Mode settings 5 57
- Fax Detect 5 58
- (Example for U.K.) 60
- Operation from external or 62
- For Fax/Tel mode only 6 62
- Using extension telephones 62
- (U.K. only) 6 62
- Using a non-Brother cordless 63
- Using Remote Codes 6 63
- Changing the Remote Codes 6 64
- How to dial 7 65
- Storing numbers 7 66
- Storing a pause 7 68
- Storing One Touch Dial 68
- Storing Speed Dial numbers 7 70
- Changing One Touch and 72
- Speed Dial numbers 7 72
- Deleting One Touch and 73
- Tone or Pulse 7 74
- Stack Copies:01 75
- Printing a document 9 76
- How to scan to a computer 10 77
- Scanning using a 78
- Toner Low A 80
- Replace Toner A 80
- Toner Ended A 80
- Resetting the drum counter A 88
- Cleaning the machine A 89
- Cleaning the scanner glass A 90
- Cleaning the corona wire A 91
- Cleaning the drum unit A 93
- Cleaning the paper pick-up 98
- Checking the machine A 99
- Troubleshooting B 100
- Journal report B 105
- Document Jams B 106
- Removing small documents 107
- Document is jammed at the 107
- Paper Jams B 108
- Paper is jammed at the back 109
- IMPORTANT 110
- Paper is jammed inside the 111
- Troubleshooting 115
- Tray (MFC-7460DN and 116
- MFC-7860DW) B 116
- Telephone line or connections 118
- Receiving Faxes 119
- Sending faxes 120
- Receiving Faxes (continued) 120
- Handling incoming calls 121
- Menu access difficulties 121
- Copy difficulties 121
- Printing difficulties 122
- Scanning difficulties 123
- Software difficulties 123
- Paper handling difficulties 123
- Print quality difficulties 124
- Setting Dial Tone detection B 127
- Telephone line interference B 127
- Improving the print quality B 128
- ABCDEFGH 129
- Machine Information B 138
- Reset functions B 138
- How to reset the machine B 139
- Menu and features C 140
- Menu table C 141
- Menu and features 143
- Entering text C 158
- 398.5 mm 160
- Specifications 161
- Document Size D 162
- Print media D 163
- Scanner D 166
- Printer D 167
- Interfaces D 168
- Computer requirements D 169
- Consumable items D 171
- Network (LAN) D 172
- ADVANCED 177
- USER’S GUIDE 177
- 1 General Setup 1 179
- 2 Security features 5 179
- 3 Sending a fax 12 179
- 4 Receiving a fax 20 180
- 6 Printing reports 39 180
- 7 Making copies 41 181
- A Routine maintenance 49 181
- B Glossary 52 181
- C Index 56 181
- General Setup 1 183
- Ecology features 1 184
- Toner Settings 1 185
- LCD Contrast 1 186
- Mode Timer 1 186
- Security features 2 187
- Secure Function Lock 2.0 188
- (MFC-7860DW) 2 188
- Setting up restricted users 2 189
- Switching Users 2 190
- Setting Lock 2 191
- Restricting dialling 2 192
- Speed Dial restriction 2 193
- Sending a fax 3 194
- Additional sending 195
- Broadcasting 3 196
- Real Time Transmission 3 197
- Overseas Mode 3 197
- Delayed Fax 3 197
- Delayed batch transmission 3 198
- Checking and cancelling 198
- Electronic cover page 3 198
- Using a printed cover page 3 199
- Polling overview 3 200
- Sending a fax 201
- Receiving a fax 4 202
- Remote retrieval 4 205
- Chapter 4 206
- Remote fax commands 4 207
- Additional receiving 208
- If Memory Receive is On: 4 209
- If Memory Receive is Off: 4 209
- Polling overview 4 210
- Stop polling 4 211
- Telephone line 212
- Setting the telephone line 213
- Additional dialling 214
- Additional ways to 215
- Changing Group numbers 5 218
- (MFC-7460DN and MFC-7860DW) 219
- Deleting Group numbers 5 220
- Printing reports 6 221
- Reports 6 222
- For MFC-7460DN and MFC-7860DW 223
- Chapter 7 224
- Using the Options key 7 225
- Improving copy quality 7 226
- Sorting copies using the ADF7 226
- Adjusting Contrast and 226
- Brightness 7 226
- 2 in 1 ID Copy 7 229
- Duplex Copying 230
- (1-sided to 2-sided) 230
- (MFC-7460DN and 230
- MFC-7860DW) 230
- Routine maintenance A 231
- Packing and shipping 232
- Routine maintenance 233
- Glossary B 234
- Glossary 235
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