Brother MFC-7362N User's Guide Page 1

BASIC USER’S GUIDEMFC-7360MFC-7360NMFC-7362NMFC-7460DNMFC-7470DMFC-7860DW Not all models are available in all countries.Version CARL/ASA/NZ

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90Paper Jams BPaper is jammed in the standard paper tray BIf the LCD shows Jam Tray, follow these steps:a Pull the paper tray completely out of the ma

Troubleshooting91BPaper is jammed at the back of the machine BIf the LCD shows Jam Rear, a paper jam occurred behind the back cover. Follow these step

92IMPORTANT• We recommend that you place the drum unit and the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth unde

Troubleshooting93Be Using both hands, gently pull the jammed paper out of the fuser unit. f Close the fuser cover and the back cover (face-up output t

94CAUTION HOT SURFACEAfter you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back c

Troubleshooting95BIMPORTANT• We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you

96d Put the toner cartridge back into the drum unit until it locks into place. If you put the cartridge in correctly, the green lock lever will lift a

Troubleshooting97Bg If you could not pull the jammed paper out of the inside of the machine as shown in the step e, take the paper tray completely out

98Paper is jammed in the Duplex Tray (MFC-7460DN / MFC-7470D / MFC-7860DW) BIf the LCD shows Jam Duplex, follow these steps:a Leave the machine turned

Troubleshooting99Bd Make sure that no paper remains under the machine. e Put the duplex tray back in the machine.

111Using the documentation 1Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.Symbols and

100If you are having difficulty with your machine BIf you think there is a problem with your machine, check the chart below and follow the troubleshoo

Troubleshooting101BReceiving FaxesDifficulties SuggestionsCannot receive a fax. Make sure your machine has a dial tone by pressing the Hook or Hook/Ho

102Cannot receive a fax.(continued)If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make su

Troubleshooting103BHandling incoming callsDifficulties SuggestionsThe machine ‘hears’ a voice as a CNG tone.If Fax Detect is set to On, your machine i

104Printing difficultiesDifficulties SuggestionsNo printout.  Check that the machine is plugged in and the power switch is turned on. Check that the

Troubleshooting105BThe machine is not printing or has stopped printing.Press Job Cancel.As the machine cancels the job and clears it from the memory i

106What paper can I use? You can use thin paper, plain paper, bond paper, recycled paper, envelopes and labels that are made for laser machines. (For

Troubleshooting107BThe network scanning feature does not work.(Windows®)It is necessary to set the third-party Security/Firewall Software to allow Net

108OtherDifficulties SuggestionsThe machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge) may have

Troubleshooting109BSetting Dial Tone detection BWhen you send a fax automatically, by default your machine will wait for a fixed amount of time before

Chapter 12Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide1This Basic User's Guide does not con

110Improving the print quality BIf you have a print quality problem, print a test page first (Menu, 4, 2, 3). If the printout looks good, the problem

Troubleshooting111B Grey background Make sure that you use paper that meets our specifications. (See Acceptable paper and other print media on page 1

112 All black Clean the corona wire inside the drum unit by sliding the green tab. Be sure to return the green tab to the home position (a). (See Cle

Troubleshooting113B White Spots on black text and graphics at 94 mm intervals Black Spots at 94 mm intervals Make ten copies of a blank, white sheet

114 Black lines down the pagePrinted pages have toner stains down the page. Clean the corona wire inside the drum unit by sliding the green tab. (See

Troubleshooting115B Curled or wavy Check the paper type and quality. High temperatures and high humidity will cause paper to curl. (See Acceptable pa

116 Envelope creases Make sure that the two green envelope levers inside the back cover are pulled down when you print the envelope. NoteWhen you hav

Troubleshooting117B Poor fixing Open the back cover and make sure that the two green envelope levers on the left and right hand sides are in the up p

118 Curled Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. (See Other Print Options (for Windows®) or

Troubleshooting119B Curled Lift up the output tray support flap. Examples of poor print quality Recommendation

General information31Note• (Windows® users only) Your web browser may display a yellow bar at the top of the page that contains a security warning abo

120Machine Information BChecking the Serial Number BYou can see the machine’s Serial Number on the LCD.a For MFC-7360, press Menu, 5, 1.For MFC-7360N

Troubleshooting121BHow to reset the machine Ba Press Menu, 0.b Press a or b to display Reset.Press OK.c Press a or b to choose the reset function you

122COn-screen programming CYour machine has been designed to be easy to use. The LCD provides on-screen programming using the menu keys.We have create

Menu and features123CMenu table CThe factory settings are shown in Bold with an asterisk.Choose & OK Choose & OK to accept to exit

1241.General Setup(Continued)3.Volume 1.Ring — OffLowMed*HighAdjusts the ring volume.92.Beeper — OffLowMed*HighAdjusts the volume level of the beeper.

Menu and features125C1.General Setup(Continued)7.Glass ScanSize (MFC-7360 / MFC-7360N / MFC-7362N / MFC-7470D)——A4*Letter(Letter* for Philippines)Adju

1262.Fax(Continued)1.Setup Receive(In Fax mode only)(Continued)3.Fax Detect On*Semi (MFC-7470D only)OffReceives fax messages without pressing Start.31

Menu and features127C2.Fax(Continued)2.Setup Send(In Fax mode only)1.Contrast Auto*LightDarkChanges the lightness or darkness of faxes you send.See1.2

1282.Fax(Continued)3.Address Book 1.One Touch Dial— Stores up to 8 One Touch Dial numbers, so you can dial by pressing one key (and Start.)452.Speed D

Menu and features129C2.Fax(Continued)6.Dial Restrict.1.Dial Pad Off*Enter # twiceOnYou can set the machine to restrict dialling when using the dial pa

Chapter 14Accessing Brother Support (Windows®) 1You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the Ins

130Level 1 Level 2 Level 3 Options Descriptions Page3.Copy 1.Quality — Auto*TextPhotoGraphYou can choose the Copy resolution for your type of document

Menu and features131CLevel 1 Level 2 Level 3 Options Descriptions Page4.Print Reports(MFC-7360 / MFC-7360N / MFC-7362N / MFC-7460DN)5.Print Reports(MF

132Level 1 Level 2 Level 3 Level 4 Options Descriptions5.Network(MFC-7360N / MFC-7362N / MFC-7460DN)1.TCP/IP 1.Boot Method— Auto*StaticRARPBOOTPDHCPCh

Menu and features133C5.Network(MFC-7360N / MFC-7362N / MFC-7460DN)(Continued)2.Ethernet ——Auto*100B-FD100B-HD10B-FD10B-HDChooses the Ethernet link mod

1346.Network(MFC-7860DW)(Continued)1.Wired LAN(Continued)1.TCP/IP(Continued)3.Subnet Mask[000-255]. [000-255]. [000-255]. [000-255]Enter the Subnet ma

Menu and features135C6.Network(MFC-7860DW)(Continued)1.Wired LAN(Continued)3.Wired Status— Active 100B-FDActive 100B-HDActive 10B-FDActive 10B-HDInact

1366.Network(MFC-7860DW)(Continued)2.WLAN(Continued)1.TCP/IP(Continued)7.WINS ServerPrimary[000-255]. [000-255]. [000-255]. [000-255]Secondary[000-255

Menu and features137C6.Network(MFC-7860DW)(Continued)2.WLAN(Continued)5.WLAN Status1.Status Active(11b)Active(11g)Wired LAN ActiveWLAN OFFAOSS ActiveC

138Level 1 Level 2 Level 3 Options Descriptions Page5.Machine Info.(MFC-7360)6.Machine Info.(MFC-7360N / MFC-7362N / MFC-7460DN / MFC-7470D)1.Serial N

Menu and features139C0.Initial Setup(Continued)3.Station ID — Fax:Tel:Name:Sets your name and fax number to appear on each page you fax.See2.4.Tone/Pu

General information51Accessing Brother Support (Macintosh) 1You can find all the contacts you will need, such as Web support (Brother Solutions Center

140Entering text CWhen setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad keys have letters

Menu and features141CSpecial characters and symbolsPress l, # or 0, then press d or c to move the cursor to the symbol or character you want. Press OK

142DGeneral DNoteThis chapter provides a summary of the machines’ specifications. For additional specifications visit http://www.brother.com/ for deta

Specifications143DDimensions (MFC-7470D) Weight With Consumables: (MFC-7360) 11.3 kg(MFC-7360N / MFC-7362N) 11.4 kg (MFC-7460DN / MFC-7860DW) 11.6 kg

144Temperature Operating: 10 to 32.5CStorage: 0 to 40CHumidity Operating: 20 to 80% (without condensation)Storage: 10 to 90% (without condensation)A

Specifications145DDocument Size DDocument Size (Single-sided)ADF Width: 147.3 to 215.9 mmADF Length: 147.3 to 355.6 mmScanner Glass Width:Max. 215.9 m

146Print media D1Legal or Folio size paper is not available in some regions.2For labels, we recommend removing printed pages from the output paper tra

Specifications147DFax D1‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, MMR code). Specifications and pri

148Copy DColor/Monochrome MonochromeCopy Width Max. 204 mm Multiple Copies Stacks or Sorts up to 99 pagesReduce/Enlarge 25% to 400% (in increments of

Specifications149DScanner D1For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/.2Maximum 1200  12

Chapter 16Control panel overview 1MFC-7460DN and MFC-7860DW have the same keys. MFC-7360, MFC-7360N and MFC-7362N have the same keys. MFC-7470D 12364

150Printer D1The print speed may vary depending on the type of document you print.Automatic 2-sided (Duplex) Print(MFC-7460DN / MFC-7470D / MFC-7860DW

Specifications151DInterfaces D1Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 inter

152Computer requirements DMinimum System Requirements and Supported PC Software FunctionsComputer Platform & Operating System VersionProcessor Mi

Specifications153D1Internet Explorer® 6.0 or greater.2For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200

154Consumable items D1Approx. cartridge yield is declared in accordance with ISO/IEC 19752.2Drum yield is approximate, and may vary by type of use.Not

Specifications155DNetwork (LAN) (Network models only) DNoteFor details about the full Network specifications, see the Network User's Guide. 1See

Index156EAAddress Book ...8ADF (automatic document feeder)using ...

157EGGreyscale ... 147, 149HHELPLCD messages ...122Menu Table ...

158RRedial/Pause key ... 43, 45Replacingdrum unit ...66toner cartridge ...

For Australia Only:Support – For technical support of your Brother Product other than what you can resolve through the User's Guide, please visit

General information71 364 578910364 57891012364 57 8364 578910

These machines are approved for use in the country of purchase only. Local Brother companiesor their dealers will only support machines purchased in t

Chapter 181 One Touch keysThese 4 keys give you instant access to 8 previously stored numbers.ShiftLets you access One Touch numbers 5 to 8 when held

General information91Volume settings 1Ring volume 1You can choose a range of ring volume levels, from High to Off.While in Fax mode press or to ad

If you need to call Customer ServicePlease complete the following information for future reference:Model Number: MFC-7360 / MFC-7360N / MFC-7362N / MF

102Loading paper and print media 2The machine can feed paper from the standard paper tray or manual feed slot.When you put paper into the paper tray,

Loading paper112b While pressing the green paper-guide release lever, slide the paper guides to fit the paper size you are loading in the tray. Make s

Chapter 212 e Put the paper tray firmly back in the machine. Make sure that it is completely inserted into the machine.f Unfold the support flap (1) t

Loading paper132b Open the manual feed slot cover. c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are

Chapter 214Printing on thick paper, bond paper, labels and envelopes2When the back output tray is pulled down, the machine has a straight paper path f

Loading paper152c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. d Using both hands, p

Chapter 216• To easily remove a small printout from the output tray, lift up the scanner cover by using both hands as shown in the illustration. • You

Loading paper172Unscannable and unprintable areas 2The figures below show maximum unscannable and unprintable areas. The unscannable and unprintable a

Chapter 218Paper settings 2Paper Type 2Set up the machine for the type of paper you are using. This will give you the best print quality.a Press Menu,

Loading paper192Type and size of paper 2The machine loads paper from the installed standard paper tray or manual feed slot.The name for the paper tray

Chapter 220 Use paper made for plain paper copying. Use paper that is 75 to 90 gsm. Use long grain paper with a neutral Ph value, and a moisture co

Loading paper212Envelopes 2Most envelopes designed for laser printers will be suitable for your machine. However, some envelopes may have feed and pri

Chapter 222Labels 2The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acryli

2333How to load documents 3You can send a fax, make copies, and scan from the ADF (Automatic Document Feeder) and the scanner glass.Using the automati

Chapter 324c Stack the pages of your document face up top edge first, in the ADF until the LCD display message changes and you feel it touch the feed

Loading documents253a Lift the document cover.b Using the document guidelines on the left and top, place the document face down in the upper left corn

264How to send a fax 4The following steps show how to send a fax.a When you want to send a fax, or change fax send or receive settings, press the (FAX

Sending a fax274Faxing Letter size documents from the scanner glass 4When faxing Letter size documents, you will need to set the scan glass size to Le

285Receive modes 5You must choose a receive mode depending on the external devices and telephone services you have on your line.Choosing the receive m

Receiving a fax295Using receive modes 5Some receive modes answer faxes automatically (Fax Only and Fax/Tel). You may want to change the Ring Delay bef

iUser’s Guides and where do I find it?Which manual? What’s in it? Where is it?Safety and Legal Read this Guide first. Please read the Safety Instructi

Chapter 530Receive Mode settings 5Ring Delay 5The Ring Delay setting sets the number of times the machine rings before it answers in Fax Only and Fax/

Receiving a fax315Fax Detect 5If Fax Detect is On: 5The machine can receive a fax automatically, even if you answer the call. When you see Receiving o

326Voice operations (MFC-7470D only) 6Voice calls can be made with the handset by using the dial pad, One touch key or (Address Book) and enter thre

Telephone and external devices336Telephone Service for Australia 6Distinctive Ring 6Distinctive Ring1 is a function of your Brother machine that allow

Chapter 634Set the Distinctive Ring to ON 6After you have set the Distinctive Ring feature to ON, the receive mode is set to Manual automatically. You

Telephone and external devices356How Does FaxAbility Work? 6Your telephone number will have the standard ring pattern of long, long tone, while the ne

Chapter 636Telephone Service for Some Countries 6Distinctive Ringing (For Singapore and Hong Kong) 6This machine feature lets you use the Distinctive

Telephone and external devices376Connecting an external TAD 6You can connect an external Telephone Answering Device (TAD) to the same line as your mac

Chapter 638Recording an outgoing message (OGM) 6a Record 5 seconds of silence at the beginning of your message. This allows your machine time to liste

Telephone and external devices396External and extension telephones 6NoteYou need to turn the Remote Codes setting to on to use the Remote Activation C

iiTable of Contents (BASIC USER’S GUIDE)1 General information 1Using the documentation...

Chapter 640Using a non-Brother cordless external handset 6If your non-Brother cordless telephone is connected to the telephone line cord (see Connecti

Telephone and external devices416Turning on the Remote Codes 6You need to turn the Remote Codes setting to on to use the Fax Receive Code and Telephon

427How to dial 7You can dial in any of the following ways.Manual dialling 7Use the dial pad to enter all the digits of the telephone or fax number. On

Dialling and storing numbers437Search 7You can search alphabetically for names you have stored in the One Touch and Speed Dial memories. (See Storing

Chapter 744One Touch and Speed Dial Options 7The following chart shows the options for storing One Touch or Speed Dial numbers after you download the

Dialling and storing numbers457Storing a pause 7Press Redial/Pause to insert a 3.5-second pause between numbers. You can press Redial/Pause as many ti

Chapter 746• If you selected the IFAX Registration Type in step b and save the E-mail address, you can only use the E-mail address when you are in Fax

Dialling and storing numbers477Storing Speed Dial numbers 7You can store your frequently used numbers as Speed Dial numbers, so that when you dial you

Chapter 748 Press OK to store the number without a name.e Do one of the following: If you want to save a fax/scan resolution along with the number,

Dialling and storing numbers497Changing One Touch and Speed Dial numbers 7If you try to change an existing One Touch or Speed Dial number, the LCD wil

iii5 Receiving a fax 28Receive modes ...28Choosing th

Chapter 750c Press a or b to select one of the following: Fax/Tel IFAX Email Color PDF Email Color JPG Email Color XPS Email Gray PDF Email Gray JPG E

Dialling and storing numbers517Tone or Pulse (not available in New Zealand) 7If you have a Pulse dialling service, but need to send Tone signals (for

528How to copy 8The following steps show the basic copy operation. For details about each option, see the Advanced User's Guide on the CD-ROM.a W

5399Printing a document 9The machine can receive data from your computer and print it. To print from a computer, install the printer driver. (See Prin

5410Scanning a document as PDF file using ControlCenter4 (Windows®) 10(For Macintosh users) See Scanning in the Software User's Guide.NoteThe scr

How to scan to a computer5510e Set the file type for saving to a folder. By default, the scanned data is saved as JPEG (*.jpg).Click Configuration, an

Chapter 1056g Click File.The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

How to scan to a computer5710Changing the SCAN key settings 10Before scanning 10To use the machine as a scanner, install a scanner driver. If the mach

Chapter 1058e Choose the File tab. You can change the default settings. 1 You can choose the file type from the pull-down list.2 You can enter the fil

How to scan to a computer5910Scanning using the SCAN key 10a Load your document. (See How to load documents on page 23.)b Press (SCAN).c Press a or b

iv7 Dialling and storing numbers 42How to dial...

60AReplacing the consumable items AThe machine will indicate when it is time to replace the consumable items. (See Replacing the toner cartridge on pa

Routine maintenance61AReplacing the toner cartridge AModel name: (For Asia) TN-2260, TN-2280 (For Oceania) TN-2230, TN-2250The Standard toner cartridg

62Replacing the toner cartridge Aa Make sure that the machine is turned on.b Open the front cover and leave the machine turned on for 10 minutes to co

Routine maintenance63Ad Push down the green lock lever and take the toner cartridge out of the drum unit. WARNING DO NOT put a toner cartridge into a

64Note• Be sure to seal up the toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge.• Discard used consu

Routine maintenance65Ag Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in properly, the green

66Replacing the drum unit AModel name:(For Asia) DR-2255(For Oceania) DR-2225A new drum unit can print approximately 12,000 A4 or Letter size single-s

Routine maintenance67A c Take out the drum unit and toner cartridge assembly. d Push down the green lock lever and take the toner cartridge out of t

68IMPORTANT• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. • Handle the toner cartr

Routine maintenance69Af Put the toner cartridge firmly into the new drum unit until it locks into place. If you put the cartridge in properly, the gre

vB Troubleshooting 81Error and maintenance messages...81Transferring your faxes or

70Cleaning the machine AClean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the

Routine maintenance71Ac Wipe the outside of the machine with a dry, lint-free soft cloth to remove dust. d Remove any paper that is in the paper tray.

72c In the ADF unit, clean the white bar (1) and the scanner glass strip (2) underneath it with a soft lint-free cloth moistened with water. NoteIn ad

Routine maintenance73Ab Slowly take out the drum unit and toner cartridge assembly. CAUTION We recommend that you place the drum unit and toner cartri

74Cleaning the drum unit AIf you have print quality problems, the drum may have foreign material, such as glue from a label stuck on the drum surface.

Routine maintenance75ANote• The machine makes a mechanical noise during the Drum Cleaning process because the machine rotates the OPC drum in reverse.

76CAUTION We recommend that you put the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth unde

Routine maintenance77A• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. d Put the pr

78g Put the toner cartridge back into the drum unit until it locks into place. If you put the cartridge in properly, the green lock lever will lift au

Routine maintenance79ACleaning the paper pick-up rollers AIf you have paper feed problems, clean the pick-up rollers as follows:a Turn off the machine

viTable of Contents (ADVANCED USER’S GUIDE)The Advanced User's Guide explains the following features and operations. You can view the Advanced Us

80d Wipe the two pick-up rollers (1) inside of the machine to remove dust. e Put the paper tray back in the machine.f Plug the machine’s power cord ba

81BBError and maintenance messages BAs with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this h

82Cover is Open The ADF cover is not completely closed.Close the ADF cover of the machine.The ADF is open while loading a document.Close the ADF cover

Troubleshooting83BFuser Error The temperature of the fuser unit does not rise to a specified temperature within the specified time.(For MFC-7360 / MFC

84No Paper The machine is out of paper or paper is not correctly loaded in the paper tray.Do one of the following: Refill the paper in the paper tray

Troubleshooting85BPrint Unable XX(XX = Error Code)The machine has a mechanical problem.Do one of the following:(For MFC-7360 / MFC-7360N / MFC-7362N

86Size mismatch The paper in the tray is not a correct size.Load an appropriate size of paper in the tray, and re-set the “Paper Size” (Menu, 1, 2, 2)

Troubleshooting87BTransferring your faxes or Fax Journal report BIf the LCD shows: Init Unable XX Print Unable XX Scan Unable XX(MFC-7360 / MFC-736

88Document Jams BDocument is jammed in the top of the ADF unit Ba Take out any paper from the ADF that is not jammed.b Open the ADF cover.c Pull the j

Troubleshooting89BRemoving small documents jammed in the ADF Ba Lift the document cover.b Insert a piece of stiff paper, such as cardstock, into the A