Brother CW-600 User's Guide download pdf (Page 160)

148

Telephone Line or Connections

Difficulty Suggestions

Dialling does not work. (No dial

tone)

Make sure the machine is plugged in and not in Power Save mode.

Check the line cord connections.

(Not available in New Zealand)

Change the Tone/Pulse setting. (See the Quick Setup Guide.)

Lift the external telephone’s handset, (or the machine’s handset or cordless

handset if available), and then dial the number to send a manual fax. Wait to hear

fax receiving tones before pressing Mono Start or Colour Start.

The machine does not answer

when called.

Make sure the machine is in the correct receiving mode for your setup.

(See Choose the Receive Mode on page 49.) Check for a dial tone. If possible, call

your machine to hear it answer. If there is still no answer, check the telephone line

cord connection. If there is no ringing when you call your machine, ask your

telephone company to check the line.

Receiving Faxes

Difficulty Suggestions

Cannot receive a fax. Check all line cord connections.

Make sure the machine is in the correct receiving mode for your setup. (See

Receive mode settings on page 51.)

If you often have interference on the telephone line, try changing the menu setting

of Compatibility to Basic(for VoIP). (See Telephone line interference

on page 152.)

Sending Faxes

Difficulty Suggestions

Cannot send a fax. Check all line cord connections.

Make sure that the Fax key is illuminated. (See Entering Fax mode

on page 40.)

Ask the other party to check that the receiving machine has paper.

Print the Transmission Verification Report and check for an error. (See Reports

on page 86.)

Transmission Verification Report

says ‘Result:ERROR’.

There is probably temporary noise or static on the line. Try sending the fax again.

If you send a PC FAX message and get

‘Result:ERROR’ on the Transmission

Verification Report, your machine may be out of memory. To gain extra memory,

you can turn off Memory Receive (see Turning off Memory Receive Operations

on page 57), print fax messages in memory (see Memory Receive (Monochrome

only) on page 54) or cancel a Delayed Fax or Polling Job (see Cancelling a fax in

progress on page 42 or Checking and cancelling waiting jobs on page 47). If the

problem continues, ask the telephone company to check your telephone line.

If you often get transmission errors due to possible interference on the telephone

line, try changing the menu setting of Compatibility to Basic(for VoIP). (See

Telephone line interference on page 152.)

Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your

machine's scanner operation. If the copy quality is not good, clean the scanner.

(See Cleaning the scanner glass on page 170.)

Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid

on the glass strip. Clean the glass strip. (See Cleaning the scanner glass

on page 170.)

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Brother CW-600 User's Guide Page 160

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