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Troubleshooting and Routine Maintenance
157
B
Paper Jam Paper is jammed in the machine. (MFC-6490CW)
Open the Outer Rear Cover and Inner
Rear Cover (at the back of the machine)
and remove the jammed paper. (See
Printer jam or paper jam (MFC-6490CW
only) on page 163.)
(MFC-5890CN)
Open the Jam Clear Cover (at the back of
the machine) and remove the jammed
paper. (See Printer jam or paper jam
(MFC-5890CN only) on page 161.)
Make sure the paper length guide is
adjusted to the correct paper size. Do not
extend the paper tray when you load A5 or
smaller size paper.
Unable to Clean XX The machine has a mechanical
problem.
—OR—
A foreign object such as a clip or
ripped paper is in the machine.
Open the scanner cover and remove any
foreign objects inside the machine. If the
error message continues, disconnect the
machine from the power for several
minutes, then reconnect it. (The machine
can be turned off for approximately
24 hours without losing faxes stored in the
memory. See Transferring your faxes or
Fax Journal report on page 159.)
Unable to Init. XX The machine has a mechanical
problem.
—OR—
A foreign object such as a clip or
ripped paper is in the machine.
Open the scanner cover and remove any
foreign objects inside the machine. If the
error message continues, disconnect the
machine from the power for several
minutes, then reconnect it. (The machine
can be turned off for approximately
24 hours without losing faxes stored in the
memory. See Transferring your faxes or
Fax Journal report on page 159.)
Unable to Print XX The machine has a mechanical
problem.
—OR—
A foreign object such as a clip or
ripped paper is in the machine.
Open the scanner cover and remove any
foreign objects inside the machine. If the
error message continues, disconnect the
machine from the power for several
minutes, then reconnect it. (The machine
can be turned off for approximately
24 hours without losing faxes stored in the
memory. See Transferring your faxes or
Fax Journal report on page 159.)
Error Message Cause Action
- USER’S GUIDE 1
- Publication Notice 3
- Table of Contents 4
- Section II Fax 5
- 6 Receiving a Fax 49 6
- 9 Printing Reports 85 7
- Section III Copy 8
- USB Flash memory drive 104 9
- Section V Software 10
- Section VI Appendixes 10
- C Menu and Features 178 11
- D Specifications 207 11
- E Glossary 222 11
- FIndex 226 11
- General I 13
- General Information 1 14
- Accessing the 15
- Software User’s Guide 15
- Chapter 1 16
- Accessing Brother 17
- Support 17
- (For Windows 17
- 21.12.2009 18
- LCD screen indications 1 20
- Basic Operations 1 20
- Loading paper and documents 2 21
- Chapter 2 22
- Loading paper and documents 23
- Loading paper in paper 24
- Loading envelopes and 27
- Removing small printouts 28
- Printable area 2 29
- Acceptable paper and 30
- Handling and using print 31
- Loading documents 2 34
- Using the scanner glass 2 35
- Scannable area 2 36
- General setup 3 37
- Mode Timer 3 38
- Paper settings 3 38
- Paper Size and Type 39
- (MFC-6490CW only) 3 39
- Tray use in Copy mode 40
- Tray use in Fax mode 40
- Volume Settings 3 41
- Setting Daylight 42
- Savings Time 42
- Sleep Mode 3 43
- LCD screen 3 43
- Setting the Wallpaper 3 44
- Security features 4 45
- Setting up and changing the 46
- Public user 4 46
- Setting up and changing 47
- Turning Secure Function 48
- Lock on/off 4 48
- Switching users 4 49
- Changing to the Public mode 4 49
- Reset all users 4 49
- Chapter 4 50
- Section II 51
- Sending a Fax 5 52
- Faxing from the scanner glass 53
- Broadcasting 55
- Additional sending 56
- Contrast 5 57
- Changing fax resolution 5 57
- Chapter 5 58
- Sending a Fax 59
- Sending a fax manually 5 60
- Out of Memory message 5 60
- Receiving a Fax 6 61
- Using receive modes 6 62
- Receive mode settings 6 63
- Additional receiving 64
- Setting Receiving Priority 6 65
- Memory Receive 66
- Fax Forwarding 6 67
- Fax Storage 6 67
- PC Fax Receive 6 68
- Changing the destination PC 6 69
- Turning off Memory Receive 69
- Operations 6 69
- Fax Preview 70
- Using Fax Preview 6 71
- Remote Retrieval 6 72
- Using your Remote Access 73
- Remote Fax commands 6 74
- Retrieving fax messages 6 75
- Changing your Fax 75
- Forwarding number 6 75
- Voice operations 7 76
- Telephone Service for 77
- Australia 77
- Chapter 7 78
- Caller ID 7 79
- How Does the Caller ID Work?7 79
- Machine Memory 7 79
- New Zealand 80
- Some Countries 82
- Connecting an external 83
- TAD (telephone 83
- Connections 7 84
- Recording outgoing message 84
- (OGM) on an external TAD 7 84
- External and extension 85
- Remote Deactivation code 7 86
- Changing the remote codes 7 86
- How to Dial 8 87
- Search 8 88
- Fax Redial 8 88
- Outgoing Call history 8 88
- Storing numbers 8 89
- Chapter 8 90
- Storing Speed Dial numbers 8 91
- Changing One Touch or 93
- Speed Dial names or numbers8 93
- Setting up groups for 94
- Combining Quick Dial 95
- Printing Reports 9 97
- Reports 9 98
- Polling 10 99
- Sequential polling 100
- (Monochrome only) 10 100
- Polled transmit 101
- (Monochrome only) 101
- Chapter 10 102
- Copy III 103
- Making copies 11 104
- Copy settings 11 105
- Making N in 1 copies or a 106
- Making copies 107
- Adjusting Brightness and 108
- Contrast 11 108
- Paper Options 11 109
- Skew Adjustment 110
- (MFC-6490CW only) 11 110
- Book Copy 11 110
- Watermark Copy 11 111
- Setting your changes as a 112
- ‘Out of Memory’ 113
- Chapter 11 114
- Direct Photo Printing 115
- PhotoCapture Center™ 116
- Operations 116
- Memory cards or a USB Flash 117
- Getting started 12 118
- Print Images 12 119
- Print Index (Thumbnails) 12 120
- Printing Photos 12 121
- Enhance Photos 12 121
- Enhance Skin-Tone 12 122
- Enhance Scenery 12 122
- Remove Red-Eye 12 123
- Monochrome 12 123
- Sepia 12 123
- Search by Date 12 124
- Print All Photos 12 124
- Slide show 12 124
- Trimming 12 125
- DPOF printing 12 125
- Print Speed and Quality 12 127
- Paper options 12 127
- Adjusting Brightness 128
- Contrast and Colour 12 128
- Cropping 12 129
- Borderless printing 12 129
- Date Print 12 129
- Scan to a memory card 130
- Chapter 12 132
- Understanding the 133
- Error Messages 133
- Printing photos 134
- PictBridge camera 134
- Printing Images 13 135
- DPOF printing 13 135
- PictBridge) 136
- Chapter 13 138
- Software V 139
- Appendixes VI 141
- Safety and Legal A 142
- To use the machine safely A 143
- Safety and Legal 145
- IMPORTANT-For Your Safety A 147
- LAN connection A 147
- Radio interference A 147
- International ENERGY STAR 148
- Compliance Statement A 148
- Trademarks A 156
- Troubleshooting and Routine 157
- Maintenance 157
- Printing (continued) 158
- Printing Received Faxes 159
- Telephone Line or Connections 160
- Receiving Faxes 160
- Sending Faxes 160
- Handling Incoming Calls 161
- Copying Difficulties 161
- Scanning Difficulties 161
- Software Difficulties 162
- Network Difficulties 163
- Dial Tone detection B 164
- Telephone line interference B 164
- ‘handshake’ will 166
- -5890CN) 170
- Journal report B 171
- Error animations Display B 171
- Document jam B 172
- Printer jam or paper jam 173
- (MFC-5890CN only) B 173
- (MFC-6490CW only) B 175
- Routine maintenance B 178
- Cleaning the outside of the 181
- Cleaning the scanner glass B 182
- Cleaning the machine printer 183
- Cleaning the paper pick-up 183
- Cleaning the print head B 184
- Checking the print quality B 184
- Checking the ink volume B 186
- Machine Information B 187
- Packing and shipping 187
- Menu and Features C 190
- Menu table C 191
- Menu and Features 193
- Network menu 197
- Menu ( ) (continued) 203
- Scan ( ) 206
- Copy ( ) 209
- Watermark Copy Settings 212
- Photo Capture ( ) 214
- Print Settings 215
- Phone Book ( ) 217
- Fax Preview ( ) 217
- Entering Text C 218
- Specifications D 219
- Print media D 221
- Specifications 223
- PhotoCapture Center™ D 225
- PictBridge D 226
- Scanner D 227
- Printer D 228
- Interfaces D 229
- Computer requirements D 230
- Consumable items D 231
- Network (LAN) D 232
- Glossary E 234
- Glossary 235
- For Australia Only: 243
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