Brother MFC-8870DW User's Guide Page 116
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- Table of contents
- TROUBLESHOOTING
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106
Error messages C
As with any sophisticated office product, errors may occur. If this happens, your machine will
identify the problem and display an error message. The most common error messages are shown
below.
Error Message Cause Action
BT Call Sign
On
(U.K. only)
BT Call Sign is set to On. You
cannot change the Receive Mode
from Manual to another mode.
Set BT Call Sign to Off. See BT Call Sign
(U.K. only) on page 47.
Check Paper
Size
Paper is not the correct size. Load the correct size of paper (A4, Letter, Legal
or Folio) and then set the Paper Size (Menu, 1,
3) and Tray Use in Fax Mode (Menu, 1, 7, 2).
See Paper Size on page 18 and Tray use in Fax
mode on page 19.
Comm.Error Poor phone line quality caused a
communication error.
Try sending the fax again or try connecting the
machine to another telephone line. If the
problem continues, call the telephone company
and ask them to check your phone line.
Connection
Fail
You tried to poll a fax machine that
is not in Polled Waiting mode.
Check the other fax machine’s polling setup.
Cooling Down
Wait for a
while
The temperature of the drum unit or
toner cartridge is too hot. The
machine will pause its current print
job and go into cooling down mode.
During the cooling down mode, you
will hear the cooling fan running
while the LCD shows Cooling
Down, and Wait for a while.
Make sure that you can hear the fan in the
machine spinning and the exhaust outlet isn't
blocked by something.
If the fan is spinning, remove any obstacles that
surround the exhaust outlet, and then leave the
machine turned on but do not use it for several
minutes.
If the fan is not spinning follow the suggestions
below.
Turn off the machine's power switch and then
turn it on again. If the error message continues
leave the machine for several minutes and then
try it again. (The machine can be turned off for
up to 4 days without losing faxes stored in the
memory.)
Cover is Open The front cover is not closed
completely.
Close the front cover of the machine.
The fuser cover is not closed
completely.
Open the back cover, and then open the fuser
cover. Remove the jammed paper if there is any,
and then close the fuser cover and the back
cover.
The document cover is not closed
completely.
Remove the document from the ADF, remove
the document on the scanner glass, and then
close the document cover.
The back cover is not closed
completely.
Close the back cover of the machine.
- USER’S GUIDE 1
- Publication Notice 3
- Directive 4
- Table of Contents 5
- Section II Fax 6
- 7 Phone and external devices 7
- 9 Remote fax options 7
- Section III Copy 8
- Section IV Software 8
- Section V Appendices 9
- D Menu and Features 10
- E Specifications 10
- F Glossary 10
- General I 11
- General information 1 12
- General information 13
- Chapter 1 14
- Control panel overview 1 15
- Status LED indications 1 18
- Loading documents and paper 2 20
- Acceptable paper and 21
- Handling and using media 2 22
- Loading paper, and 24
- Loading envelopes and other 25
- Printable Area 2 26
- General setup 3 27
- Paper Size 3 28
- Tray use in Copy mode 3 28
- Tray use in Fax mode 3 29
- Tray use in Print mode 3 29
- Volume Settings 3 30
- Automatic daylight 31
- Ecology features 3 31
- LCD Contrast 3 32
- Security features 4 33
- Secure Function Lock 4 34
- Setting the password for the 35
- Setting up the Public user 4 35
- Setting up restricted users 4 36
- Switching Users 4 37
- Chapter 4 38
- Section II 39
- Sending a fax 5 40
- Sending a fax 41
- Broadcasting 5 42
- Additional sending 43
- Using a printed cover page 5 44
- Contrast 5 45
- Changing fax resolution 5 45
- Dual access 5 46
- Real time transmission 5 46
- Overseas mode 5 47
- Delayed faxing 5 47
- Delayed batch transmission 5 47
- Checking and cancelling 48
- Sending a fax manually 5 48
- Out of Memory message 5 48
- Receiving a fax 6 49
- Using Receive Modes 6 50
- Receive Mode settings 6 51
- Fax Detect 6 52
- Setting the Print Density 6 52
- Additional receiving 53
- Setting the Fax Receive 54
- Receiving faxes into memory 6 54
- Printing a fax from the 55
- Phone and external devices 7 56
- Connecting an external 57
- Connections 7 58
- Recording an outgoing 58
- External and extension 59
- Using a cordless external 60
- Using remote codes 7 60
- Telephone Answer Code 7 61
- Changing the remote codes 7 61
- How to Dial 8 62
- Dialling and storing numbers 63
- Storing numbers 8 64
- Storing Speed-Dial numbers 8 66
- Changing One-Touch and 67
- Speed-Dial numbers 8 67
- Setting up Groups for 68
- Combining Quick-Dial 69
- Tone or Pulse 8 69
- Remote fax options 9 70
- Fax storage 9 71
- PC fax receive 9 71
- Changing remote fax 72
- Remote retrieval 9 73
- Retrieving fax messages 9 74
- Changing the fax forwarding 74
- Remote fax commands9 75
- Printing reports 10 76
- Reports 10 77
- Polling 11 78
- Polled transmit 11 79
- Chapter 11 80
- Copy III 81
- Making copies 12 82
- Copy options 12 83
- Changing text copy 84
- Enlarging or reducing the 84
- Making N in 1 copies or a 85
- Chapter 12 86
- Duplex (2-sided) copying 87
- (MFC-8860DN and 87
- MFC-8870DW only) 12 87
- Advanced Duplex Copy 12 88
- Adjusting contrast 12 89
- Out of Memory 90
- Software IV 91
- Appendices V 93
- Safety and Legal A 94
- Important Information A 95
- IEC 60825-1 Specification A 98
- Disconnect device A 98
- Wiring information A 98
- LAN connection A 99
- Radio interference A 99
- International ENERGY STAR 99
- Compliance Statement A 99
- Safety and Legal 101
- Trademarks A 102
- Options B 103
- Installing extra memory B 104
- Troubleshooting and 105
- Phone Line or Connections 106
- Sending Faxes 106
- Handling Incoming Calls 106
- Menu Setting Difficulties 107
- Copy Quality Difficulties 107
- Printing Difficulties 107
- Scanning Difficulties 108
- Software Difficulties 108
- Paper Handling Difficulties 109
- Print Quality Difficulties 109
- Network Difficulties 110
- Improving the print quality C 111
- ABCDEFGH 112
- Setting Dial Tone detection C 115
- Compatibility C 115
- Error messages C 116
- Checking if the machine has 120
- Sending faxes to another fax 120
- Sending faxes to your PC C 120
- Document jams C 121
- Paper jams C 122
- Routine maintenance C 126
- Cleaning the scanner glass C 128
- Cleaning the laser scanner 128
- Cleaning the corona wire C 130
- Cleaning the drum unit C 130
- (TN-3130/TN-3170) C 131
- Replacing the drum unit 134
- (DR-3100) C 134
- Replacing periodic 136
- Packing and shipping 137
- Machine Information C 138
- Menu and Features D 139
- Menu Table D 141
- Menu and Features 143
- (For MFC-8860DN and 144
- MFC-8870DW) 144
- Entering Text D 156
- Press OK to select it 157
- Specifications 158
- Print media 159
- Interfaces 163
- Computer requirements 164
- Consumable items 165
- Ethernet wired network 166
- Ethernet wireless network 167
- (MFC-8870DW only) 167
- Authentication method 168
- Encryption methods 168
- Network key 169
- Glossary F 170
- Glossary 171
- Xmit Report 173
- UK/IRE/SAF 178
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