Brother MFC-465CN User Manual Page 139
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- Table of contents
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Troubleshooting and Routine Maintenance
123
B
Error messages B
As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers
the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error Message Cause Action
Comm.Error Poor telephone line quality
caused a communication error.
Send the fax again or connect the machine
to another telephone line. If the problem
continues, call the telephone company and
ask them to check your telephone line.
Connection Fail You tried to poll a fax machine
that is not in Polled Waiting mode.
Check the other fax machine's polling
setup.
Cover is Open. The scanner cover is not closed
completely.
Lift the scanner cover and then close it
again.
The ink cartridge cover is not
completely closed.
Firmly close the ink cartridge cover until it
clicks.
Data Remaining
Print data is left in the machine's
memory.
Press Stop/Exit. The machine will cancel
the job and clear it from the memory. Try to
print again.
Disconnected The other person or other
person's fax machine stopped the
call.
Try to send or receive again.
Document Jam The document was not inserted or
fed properly, or the document
scanned from the ADF was too
long.
See Using the ADF on page 9.
See Document jam on page 128.
DR Mode in Use The machine is set to Distinctive
Ring mode. You cannot change
the Receive Mode from Manual to
another mode.
Set Distinctive Ring to off. (See Turning off
Distinctive Ring on page 46.)
High Temperature The print head is too warm. Allow the machine to cool down.
Hub is Unusable. A Hub or USB Flash memory
drive with Hub has been
connected to the USB direct
interface.
A Hub or USB Flash memory drive with
Hub are not supported. Unplug the device
from the USB direct interface.
Image Too Long. The proportions of your photo are
irregular so effects could not be
added.
choose a regularly proportioned image.
Image Too Small. The size of your photo is too small
to trim.
Choose a larger image.
- USER’S GUIDE 1
- Brother numbers 3
- (USA and Canada) 6
- (USA only) 7
- LIMITED WARRANTY 9
- Table of Contents 10
- Section II Fax 11
- Section III Copy 13
- 13 PhotoCapture Center 14
- Section V Software 15
- Section VI Appendixes 15
- C Menu and Features 141 16
- D Specifications 154 16
- E Glossary 166 16
- FIndex 170 16
- General I 17
- General Information 1 18
- General Information 19
- Viewing Documentation 20
- (For Macintosh 20
- Accessing Brother 21
- Support 21
- (For Windows 21
- Control panel overview 1 22
- LCD display screen 1 24
- Basic Operations 1 24
- Loading documents and paper 2 25
- Using the scanner glass 2 26
- Scannable area 2 26
- Acceptable paper and 27
- Choosing the right media 2 28
- Loading paper and 30
- Loading documents and paper 31
- Loading envelopes and post 32
- Loading photo paper 2 33
- Removing small printouts 34
- Printable area 2 35
- General setup 3 36
- Mode Timer 3 37
- Paper settings 3 38
- Volume Settings 3 39
- Automatic Daylight 40
- Savings Time 40
- LCD display 3 40
- Setting the Off Timer 3 41
- Setting the Wallpaper 3 41
- Security features 4 42
- Turning the TX Lock on/off 4 43
- Chapter 4 44
- Section II 45
- Sending a fax 5 46
- Faxing A4 size documents 47
- Color fax transmission 5 47
- Canceling a fax in progress 5 47
- Broadcasting 48
- (Black & White only) 48
- Additional sending 49
- Dual access 50
- (Black & White only) 5 50
- Real time transmission 5 50
- Sending a fax 51
- Chapter 5 52
- Out of Memory message 5 53
- Receiving a Fax 6 54
- Using receive modes 6 55
- Receive mode settings 6 56
- Additional receiving 57
- Printing a fax from the 58
- Voice operations 7 59
- Telephone services 7 60
- Distinctive Ring 7 61
- Chapter 7 62
- Caller ID 7 63
- Viewing the Caller ID List 7 64
- Printing the Caller ID List 7 64
- Connecting an external 65
- TAD (telephone 65
- Connections 7 66
- Recording outgoing message 66
- (OGM) on an external TAD 7 66
- Special line considerations 7 66
- TAD and two-line telephone 67
- External and extension 68
- Using a Non-Brother cordless 69
- Using remote codes 7 69
- Dialing and storing numbers 8 70
- Fax Redial 8 71
- Outgoing Call 8 71
- Caller ID history 8 71
- Storing numbers 8 72
- Outgoing Calls 8 73
- Caller ID history 73
- Changing Speed Dial names 74
- Setting up groups for 75
- Dialing Access codes and 76
- Advanced fax operations 77
- Paging 9 78
- Fax Storage 9 79
- PC Fax Receive 9 79
- Changing the destination PC 9 80
- Turning off Advanced 81
- Fax Operations 81
- Changing Advanced 81
- Remote Retrieval 9 82
- Remote Fax commands 9 83
- Retrieving fax messages 9 84
- Changing your Fax 84
- Forwarding number 9 84
- Printing Reports 10 85
- Reports 10 86
- Polling 11 87
- Polled transmit 88
- Copy III 89
- Making copies 12 90
- Copy settings 12 91
- Making N in 1 copies or a 92
- Contrast and Color 12 93
- Paper Options 12 94
- Setting your changes as the 95
- ‘Out of Memory’ 96
- Walk-up Photo Printing 97
- : Printing 98
- USB Flash memory drive 98
- Memory cards or a USB Flash 99
- Getting started 13 100
- Print Images 13 101
- Print Index (Thumbnails) 13 102
- Print Photos 13 102
- Photo Effects 13 103
- Enhance Scenery 13 104
- Remove Red-Eye 13 104
- Monochrome 13 105
- Sepia 13 105
- Search by Date 13 106
- Print All Photos 13 106
- Slide show 13 106
- Trimming 13 107
- DPOF printing 13 107
- PhotoCapture Center 108
- print settings 13 108
- Print Quality 13 109
- Paper options 13 109
- Adjusting Brightness 110
- Contrast and Color 13 110
- Scan to a memory card 112
- Understanding the 113
- Error Messages 113
- Printing photos 114
- PictBridge camera 114
- Printing Images 14 115
- DPOF printing 14 115
- PictBridge) 116
- Chapter 14 118
- Software V 119
- Appendixes VI 121
- Safety and Legal A 122
- To use the machine safely A 123
- Safety and Legal 125
- Conformity (USA only) A 129
- LAN connection A 130
- Trademarks A 132
- Troubleshooting and Routine 133
- Maintenance 133
- Printing (continued) 134
- Printing Received Faxes 135
- Telephone Line or Connections 135
- Receiving Faxes 135
- Sending Faxes 136
- Handling Incoming Calls 136
- Copying Difficulties 137
- Scanning Difficulties 137
- Software Difficulties 137
- Difficulties 138
- Network Difficulties 138
- Error messages B 139
- Error animation B 142
- Journal report B 142
- Document jam B 144
- Printer jam or paper jam B 144
- Dial Tone B 146
- Telephone line interference B 146
- Routine maintenance B 147
- Cleaning the outside of the 149
- Cleaning the scanner B 150
- Cleaning the machine printer 150
- Cleaning the paper pick-up 151
- Cleaning the print head B 151
- Checking the print quality B 152
- Checking the ink volume B 153
- Machine Information B 154
- Packing and shipping 154
- Menu and Features C 157
- Menu table C 158
- Menu and Features 159
- Scan ( ) 164
- Copy ( ) 165
- PhotoCapture ( ) 167
- Print Settings 168
- Entering Text C 169
- Specifications D 170
- Print media D 171
- Specifications 173
- PictBridge D 175
- Scanner D 176
- Printer D 177
- Interfaces D 178
- Computer requirements D 179
- Consumable items D 180
- Network (LAN) D 181
- Glossary E 182
- Glossary 183
- (Canada only) 191
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