Brother MFC7150C User Manual download pdf (Page 250)

235

TROUBLESHOOTING AND MAINTENANCE

DIFFICULTY SUGGESTIONS

Phone Line or Connections

MFC Does Not Answer When Called Make sure the MFC is in the correct receiving mode for your setup (either FAX,

FAX/TEL or MSG CTR). Check for dial tone. If possible, call your MFC to hear

it answer. If there is still no answer, check the telephone line cord connection.

Connect a standard telephone handset to the MFC telephone jack. If there is no

ringing when you call your MFC, call your Telephone Company to check the line.

No Dial Tone on the Handset Press

Hook

Speaker Phone

. If you hear no dial tone, check telephone

line cord connections at the MFC and wall jack. Check that the handset is

connected to the MFC’s handset jack. Test the wall jack with another single

line telephone. If no dial tone on the wall outlet, call your Telephone Company.

Sending Faxes

Poor Transmitting Quality Try changing your resolution to FINE or SUPERFINE. Make a copy to verify

your MFC’s scanner operation.

Transmission Verification Report says There is probably temporary noise or static on the line. Try sending the fax again.

“Result:NG” If the problem continues, call the Telephone Company to check your phone line.

Vertical Black Lines When Sending If the copy you made shows the same problem, your scanner is dirty

(see Cleaning the Scanner p. 242).

Handling Incoming Calls

Double Ring in FAX/TEL Mode The MFC knows the incoming call is not a fax so it is signaling you to answer

the telephone call. Pick up the MFC handset or answer from an extension phone

and press your MFC’s Telephone Answer Code (default setting is #51).

Transferring a Fax Call to the MFC If you answered at the MFC, press

Start

and hang up immediately. If you

answered at an extension phone, press your Fax Receive Code (default

setting is 51). When your MFC answers, hang up.

Custom Features on a Single Line If you have Call Waiting, Caller ID, Call Waiting/Caller ID, Ring Master,

Voice Mail, an answering machine, alarm system or any other custom feature

on a single phone line with your MFC, it may create a problem sending or

receiving fax data.

For example: If you are sending or receiving a fax message while a custom

feature signal comes through on the line, the signal can temporarily interrupt

or disrupt the fax data. Brother’s ECM feature should help overcome this

problem. This condition is related to the telephone system industry, and is

common to all devices that send and receive information on a single, shared

line with custom features. If avoiding a slight interruption is crucial to your

business, a separate line with no custom features is recommended.

Printer Difficulties

Horizontal lines appear in Text or Graphics. Clean the print head (see Cleaning the Print Head on p. 236). If you clean the

print heads five times and the print has not improved, call Brother Customer

Service at 1-800-284-4329 (USA), 1-800-853-6660 (from within Canada) or

1-514-685-6464 (from within Montreal).

You see the “New Hardware Found” Click on the ‘Do not install a driver. (Windows will not prompt you again)’ and

message on your PC screen (although you click ‘OK’.

have already installed the drivers in

Windows 95 or 98).

The MFC does not print data in the Select the correct paper size using the DOS Utility program. Since paper

correct position. adjustment is different between ESC/P (right) and the MFC (center), the printing

position should be adjusted for the MFC.

Cannot perform ‘2 in 1’ printing. Check that the paper size setting in the application and in the printer driver

are the same.

Cannot print when using Paint Brush. Try setting the Display setting to ‘256 colors’.

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Brother MFC7150C User Manual Page 250

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