Brother MFC-9140CDN User's Guide download pdf (Page 131)

Troubleshooting

121

B

Scan Unable XX The machine has a mechanical

problem.

 Press and hold down to turn the

machine off, and then turn it on again (see

Transferring your faxes or Fax Journal

report on page 123).

 If the problem continues, contact Brother

customer service for support.

Short paper The length of the paper in the

tray is too short for the machine

to deliver it to the Face down

output tray.

Open the back cover (face-up output tray) to let

the printed page exit onto the face up output

tray. Remove the printed pages and then press

Start.

Size Error

2-sided

The paper size defined in the

printer driver and the

Touchscreen menu is not

available for automatic 2-sided

printing.

Press . Choose a paper size that is

supported by 2-sided printing.

The paper size you can use for automatic

2-sided printing is A4.

The paper in the tray is not the

correct size and is not available

for automatic 2-sided printing.

Load the correct size of paper in the tray and

set the size of paper for the tray (see Paper

Size on page 28).

The paper size you can use for automatic

2-sided printing is A4.

Size mismatch The paper in the tray is not the

correct size.

Load the correct size of paper in the tray and

set the size of paper to the tray (see Paper Size

on page 28).

Small paper The paper size specified in the

printer driver is too small for the

machine to deliver it to the

Face-down output tray.

Open the back cover (back output tray) to let

the printed paper out on the back output tray

and then press Start.

Toner Error One or more toner cartridges

are not installed correctly.

Pull out the drum units. Remove all of the toner

cartridges, and then put them back into the

drum units.

Toner Low If the Touchscreen shows

Toner Low you can still print;

however, the machine is telling

you that the toner cartridge is

near the end of its life.

Order a new toner cartridge for the colour that

is indicated on the Touchscreen now so a

replacement toner cartridge will be available

when the Touchscreen shows Replace

Toner.

Too Many Files There are too many files stored

on the USB Flash memory

drive.

Reduce the number of files stored on the USB

Flash memory drive.

Touchscreen

Initialisation

Failed

The Touchscreen was pressed

before the power on

initialization was completed.

Make sure nothing is touching or resting on the

Touchscreen.

Debris may be stuck between

the lower part of the

Touchscreen and its frame.

Insert a piece of stiff paper between the lower

part of the Touchscreen and its frame and slide

it back and forth to push out the debris.

Error Message Cause Action

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