Brother MFC-9140CDN User's Guide Page 147
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- TROUBLESHOOTING
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Troubleshooting
137
B
The machine prints unexpectedly
or it prints garbage.
Press to cancel print jobs.
Check the settings in your application to make sure they are set up to work with
your machine.
The machine prints the first couple
of pages correctly, then some
pages have missing text.
Check the settings in your application to make sure they are set up to work with
your machine.
Your computer is not recognising the full signal of the machine’s input buffer. Make
sure you connected the interface cable correctly (see Quick Setup Guide).
The machine does not print on both
sides of the paper even though the
printer driver setting is 2-sided.
Check the paper size setting in the printer driver. You must choose A4 (60 to 105
g/m
2
).
The machine does not display the
USB menu when a USB flash
memory drive is connected to the
USB direct interface.
When the machine is in Deep Sleep mode, the machine does not wake up even if
you connect a USB flash memory drive to the USB direct interface. Press the
Touchscreen to wake up the machine.
Cannot perform ‘Page Layout’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time.
The machine does not print from
Adobe
®
Illustrator
®
.
Try to reduce the print resolution (see Software User's Guide).
Poor print quality See Improving the print quality on page 146.
Paper handling difficulties
Difficulties Suggestions
The machine does not feed paper. If the Touchscreen shows a Paper Jam message and you still have a problem, see
Error and maintenance messages on page 115.
If the paper tray is empty, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back in the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Make sure Manual is not selected for Paper Source in the printer driver.
Clean the paper pick-up rollers (see Cleaning the paper pick-up rollers
on page 109).
The machine does not feed paper
from the Manual feed slot.
Use both hands to push one sheet of paper firmly into the manual feed slot until
the top edge of the paper presses against the paper feed rollers. Continue
pressing the paper against the rollers until the machine grabs the paper and pulls
it in further.
Put only one sheet of paper in the manual feed slot.
Make sure Manual is selected for Paper Source in the printer driver.
How do I print on envelopes? Load one envelope at a time in the manual feed slot. Your application must be set
to print the envelope size you are using. This is usually done in the Page Setup or
Document Setup menu of your application (see your application’s manual for more
information).
Printing difficulties (continued)
Difficulties Suggestions
- Basic User’s Guide 1
- 4 Sending a fax 36 6
- 5 Receiving a fax 39 6
- 6 Using PC-FAX 47 6
- A Routine maintenance 70 8
- B Troubleshooting 113 8
- D Specifications 207 9
- E Index 220 9
- Table of Contents 10
- General information 1 11
- Chapter 1 12
- Accessing the 13
- Advanced User’s 13
- Guide, Software User’s 13
- Guide and Network 13
- User’s Guide 13
- How to access the 15
- User’s Guides for 15
- Advanced Features 15
- Accessing Brother 16
- Support (Windows 16
- Support (Macintosh) 1 16
- General information 17
- Control panel overview 1 18
- Touchscreen LCD 1 20
- Settings screen 1 22
- Setting the Ready screen 1 23
- Basic Operations 1 24
- Shortcut Settings 1 25
- Adding Scan Shortcuts 1 26
- Adding Web Connect 28
- Shortcuts 1 28
- Changing Shortcuts 1 29
- Editing Shortcut Names 1 29
- Deleting Shortcuts 1 29
- Recalling Shortcuts 1 29
- Volume settings 1 30
- Loading paper 2 31
- Chapter 2 32
- Loading paper in the manual 33
- Loading paper 35
- Paper settings 2 38
- Acceptable paper and 39
- Handling and using special 41
- Loading documents 3 44
- Using the scanner glass 3 45
- Sending a fax 4 46
- Stop faxing 4 47
- Faxing Letter size documents 47
- Cancelling a fax in process 4 47
- Transmission Verification 48
- Report 4 48
- Receiving a fax 5 49
- Press Receive Mode 50
- Using receive modes 5 51
- Receive Mode settings 5 52
- Fax Detect 5 53
- Fax Preview 54
- (Black and White only) 5 54
- How to print a fax 5 55
- Turning off Fax Preview 5 56
- Using PC-FAX 6 57
- PC-FAX Send 6 58
- Telephone line 59
- Connecting an external 60
- External and extension 61
- Operation from external or 62
- For Fax/Tel mode only 7 62
- Using extension telephones 62
- (U.K. only) 7 62
- Using a non-Brother cordless 63
- Using Remote Codes 7 63
- Turning on the Remote Codes 7 64
- Changing the Remote Codes 7 64
- How to dial 8 65
- Storing numbers 8 66
- Changing Address Book 67
- Making copies 9 68
- Copy Options 9 69
- MFC-9330CDW and 70
- MFC-9340CDW) 70
- Printing data directly 71
- Printing a document 11 74
- How to scan to a computer 12 75
- ControlCenter4 (Windows 76
- Click File 77
- Press Scan 77
- Touchscreen 12 78
- How to scan to a computer 79
- Routine maintenance A 80
- Replacing the toner 84
- Replacing the drum units A 91
- Replacing the belt unit A 97
- Replacing the waste toner 101
- IMPORTANT 102
- Routine maintenance 103
- Cleaning and Checking 106
- Cleaning the outside of the 107
- Cleaning the LED heads A 108
- Cleaning the scanner glass A 109
- Cleaning the corona wires A 110
- Cleaning the drum unit A 113
- Cleaning the paper pick-up 119
- Calibration A 120
- Auto Registration A 121
- Frequency 122
- (Colour Correction) A 122
- Troubleshooting B 123
- Scanning problems: 124
- Journal report B 133
- Document Jams B 135
- Removing small documents 136
- Document is jammed at the 136
- Paper Jams B 137
- Paper is jammed at the back 139
- Paper is jammed inside the 141
- Troubleshooting 143
- Paper is jammed underneath 144
- Paper handling difficulties 147
- Printing received faxes 148
- Telephone line or connections 148
- Receiving Faxes 149
- Sending faxes 150
- Receiving Faxes (continued) 150
- Handling incoming calls 151
- Copying difficulties 151
- Sending faxes (continued) 151
- Scanning difficulties 152
- Software difficulties 152
- Network difficulties 153
- Other difficulties 154
- Setting Dial Tone detection B 155
- Improving the print quality B 156
- EFGHIJKLMN 165
- Machine Information B 166
- How to reset the machine B 167
- Using the Settings 168
- Settings Tables C 169
- All settings C 171
- Settings and features tables 173
- Features Tables C 190
- Options (to OCR) C 200
- Options (to USB) C 202
- Options (to E-mail Server) C 204
- Toner C 211
- Wi-Fi Setup C 211
- Web (More screen) C 212
- Shortcut C 213
- Entering text C 216
- 410 mm 483 mm 217
- Document Size D 219
- Print media D 220
- Scanner D 223
- Printer D 224
- Interfaces D 225
- Network D 226
- Direct Print feature D 227
- Computer requirements D 228
- Consumable items D 229
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